We are so confident in the science behind Stem & Root’s products and ingredients that we guarantee them. If you aren’t satisfied with one of our products, for any reason, we’ll provide you with a full refund.

We always want you to feel good about choosing Stem & Root.

Guarantee Details

At Stem & Root, we stand behind our products and quality controls. If for any reason you are not satisfied with a Stem & Root product you purchased from one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, our Satisfaction Guarantee (“Guarantee”) is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.

How To Claim The Guarantee

To submit a Guarantee request, please complete the form on this page or contact our customer care professionals through our website, via email (customercare@matyshp.com), or by phone (888-900-6289) to provide information regarding where and when you purchased your product and the reasons why you were dissatisfied with the product. In order to process your request for a refund or replacement product, Stem & Root will request information about the retailer from whom you purchased the product and the date purchased. You must submit your Guarantee request within 90 days of the date of purchase.

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Guarantee Guidelines

Stem & Root reserves the right to verify information, require a valid proof of purchase, require the customer to return the product at issue to Stem & Root, and to deny Guarantee requests at its discretion in cases of suspected fraud or where Stem & Root concludes that the consumer has abused the Guarantee. Stem & Root may amend or terminate the Satisfaction Guarantee at any time without notice. If you have any questions regarding whether a seller is an authorized Stem & Root seller, please contact us at 888-900-6289.